Refund & Cancellation Policy

Last Updated: 17/03/2025

This Refund & Cancellation Policy applies to all payments made through AlbumSelection.com, including subscriptions, album purchases, pay-per-view content, and tips. By completing any purchase on our website, you acknowledge and agree to this policy.

1. Scope of This Policy

This policy covers all payments made by Users on AlbumSelection.com, including:

  • Subscriptions
  • Album purchases
  • Pay-per-view content
  • Tips
  • Any digital content purchased or accessed through AlbumSelection

2. No Refunds on Digital Goods

All content available on AlbumSelection.com is delivered digitally and becomes accessible immediately after purchase. Because of this, all payments are final and non-refundable.

Under EU consumer protection law for digital goods, once digital content has been delivered, the right of withdrawal is waived. By using AlbumSelection, you agree that your purchase is final and that you lose any right to cancel once access is granted.

3. Subscription Renewals

  • Subscriptions renew automatically unless Auto-Renew is turned off.
  • Cancelling a subscription stops future billing only.
  • Previous subscription charges cannot be refunded.
  • You retain access to the subscribed content until the billing cycle ends.

4. Incorrect or Accidental Purchases

Refunds will not be issued for:

  • Accidental purchases
  • Forgetting to cancel a subscription
  • Disliking the content after accessing it
  • Creator inactivity
  • Not using your subscription

5. Exceptional Refund Cases

AlbumSelection may issue a refund only in exceptional circumstances, such as:

  • A technical error on our platform that prevented access to purchased content
  • Duplicate charges caused by a processing error

Refunds (if approved) are:

  • Issued as a credit to the original payment method
  • One-time exceptions that do not establish future entitlement
  • Not provided as cash, cheque, or alternative payment methods

6. Chargeback Policy

Filing an unjustified chargeback is considered fraud. AlbumSelection investigates all chargebacks and provides full evidence of content delivery.

Chargebacks may result in:

  • Immediate account suspension
  • Permanent ban from AlbumSelection
  • Notification to payment processors and financial institutions

As Creators do not receive earnings from subscriptions or sales, Creator payments are not affected by chargebacks.

7. Cancelling Your Subscription

To cancel your subscription and stop future billing:

  1. Open the Creator profile page
  2. Turn off the Auto-Renew option
  3. Your subscription will not renew at the next billing cycle

Cancelling does not refund previous charges.

8. Contact Us

For billing questions or support, you can reach us at:

Email: support@albumselection.com

Please include your account email, transaction details, and a description of your issue.